In order to open all the necessary channels for global investors to contact Hainan Free Trade Port and provide global investors with better, more tailored and convenient services,  the Hainan Provincial Bureau of International Economic Development (hereinafter referred to as IEDB) launched a service hotline 4008-413-413 for global investors, which has been put into trial operation from March 9. 

From 8:00 to 18:00 on the 9th, the hotline successively received calls from a number of investors and institutions from the foreign countries such as  Singapore, the United States and the Netherlands, as well as from the regions such as Hong Kong and Beijing in China. The American investors consulted on new energy vehicle development policies. The Singaporean investors were concerned about offshore trade. And the investors from Hong Kong were interested in the investment in the yacht industry in Hainan, while those from Beijing wanted to participate in the development of Hainan's e-commerce industry.

During the trial operation, the hotline provides services in both Chinese and English, answering questions about relevant policies of Hainan Free Trade Port, investment opportunities and investment destination choices that enterprises are concerned about. More languages services will be provided in the coming future. The hotline service is opened for 24 hours a day. The customer service is available from 8:00 to 12:00 and 14:30 to 18:00 (Beijing time) from Monday to Friday, message consultation available for the rest of the time.